Things To Know About Your Rental
If you’re reading this then you have ordered a rental for your event.
Here are a couple of reminders to make sure everything goes smooth:
CANCELLATION POLICY: We know things happen and we definitely want to work with you. That being said deposits may be returned as long as cancellation is made at least 14 days before the event. In the event of inclement weather you may reschedule or receive a full refund as long as sufficient notice is given – at least 24 hours for inflatables.
REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due no later than 3 days prior to your event. This helps us ensure that there are no delays in delivery.
DELIVERIES: Your start time is not your delivery time. You will receive an email 1 week prior to your event with specifics and a delivery window. 24 hours from your delivery you will receive a text and email with your final delivery time. Be sure to check your spam box. Deliveries typically begin at 8 am as we work down the schedule and will occur before your specified start time. If you need a specific delivery time please let us know immediately and we will do our best to accommodate.
INFLATABLES: Our inflatables are sometimes wet when they are delivered due to the frequency of rain in the area. In such cases we may deliver earlier than your event start time to give the inflatable time to dry.
GRASS: Please be sure to have your grass cut no later than the day before we set up. Please pick up any sticks, toys, or pet waste as well.
SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected. The dimensions for each inflatable is listed on the inventory page HERE.
POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job.
STAKES: We drive stakes into the ground to secure most equipment. In accordance with state laws, someone from the state may come out to your property and mark the underground utilities.
SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake.
PARKS: We no longer provide or deliver inflatables to parks. If your event is at a park please let us know immediately so we can cancel your reservation and provide you a refund.
GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.
LEAVING EQUIPMENT: Equipment cannot be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pickup the equipment.
If you have any questions please call or text us at (636) 284-3026. Otherwise we’ll see you soon!