If you’re reading this then you have ordered a rental for your event.
Here are a couple of reminders to make sure everything goes smooth:
CANCELLATION POLICY: We know things happen and we definitely want to work with you. That being said deposits may be returned as long as cancellation is made at least 14 days before the event. In the event of inclement weather (and COVID-19) you may reschedule or receive a full refund as long as sufficient notice is given – at least 1 week for tents and 24 hours for inflatables.
REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due no later than 3 days prior to your event. This helps us ensure that there are no delays in delivery.
PICKUPS: If you are picking up equipment we’ll reach out to you the week of your event to schedule a time.
DELIVERIES: Your start time is not your delivery time. You will receive an email 1 week prior to your event with specifics and a delivery window. 24 hours from your delivery you will receive a text and email with your final delivery time. Be sure to check your spam box. Deliveries for weekdays typically begin at 8 am as we work down the schedule. For weekend rentals we typically deliver the day before unless the event is in a public location or a park. If you need a specific delivery time please let us know immediately and we will do our best to accommodate.
INFLATABLES: Our inflatables are sometimes wet when they are delivered due to the frequency of rain in the area. In such cases we may deliver earlier than your event start time to give the inflatable time to dry.
GRASS: Please be sure to have your grass cut no later than the day before we set up. Please pick up any sticks, toys, or pet waste as well.
TABLES & CHAIRS: If you are renting tables and chairs, they will be delivered curbside. Our crew does not typically set them up otherwise we get behind on other deliveries. We’ll stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we pick up. If you need us to set up and break down the tables and chairs, let us know so we can add time in the schedule for an additional 50 cents per table or chair.
SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected. The dimensions for each inflatable is listed on the inventory page HERE.
POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job.
STAKES: We drive stakes into the ground to secure most equipment. In accordance with state laws, someone from the state may come out to your property and mark the underground utilities.
SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake.
CONCESSIONS: Must be returned clean.
PARKS: If your event is at a park, you are responsible for ensuring that you have the proper permits and certificate of insurance. You can obtain a certificate of insurance from us by clicking here. Most parks require a general permit and a special use permit for inflatables, generators, tents, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment into the ground.
GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.
LEAVING EQUIPMENT: Equipment cannot be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pickup the equipment.
If you have any questions please call or text us at (636) 284-3026. Otherwise we’ll see you soon!